Hello Patient Raises $22.5 Million Series A to Fix the “Front Door” of Healthcare With Conversational AI

September 04, 2025 at 13:18 PM EDT

Led by Scale Venture Partners, Hello Patient’s conversational AI platform ensures providers never miss a patient—boosting access, retention, and revenue for healthcare practices

Hello Patient, the conversational AI company reinventing patient communications, today announced a $22.5 million Series A financing led by Scale Venture Partners, with participation from 8VC, Bling Capital, Max Ventures, Remus Capital, and FirstLook Partners. The Hello Patient platform handles end-to-end patient conversations across voice, text, and chat—helping healthcare practices run leaner, grow faster, and deliver better care. With this new round of funding, Hello Patient will continue to expand its product capabilities and scale its reach to healthcare organizations nationwide.

The “front door” is the access layer of healthcare—the communication and scheduling systems that determine whether patients can actually get in to see a doctor. Today, that system is failing. Across the U.S., up to 42% of patient calls and texts can go unanswered during busy hours due to staffing shortages and overwhelmed call centers. The result is delayed or missed care for patients and lost revenue for practices.

Hello Patient’s AI agents manage real conversations around the clock. They book appointments, answer questions, and re-engage patients, while meeting healthcare’s strict privacy and security standards. By automating routine tasks, practices free up staff to focus on direct patient care.

“Before this, the only solution to these problems was to either hire more staff or use patient engagement software that’s limited to sending static messages,” said Alex Cohen, CEO and Founder of Hello Patient. “With conversational AI, we finally have another, 10x better solution. AI that can have full conversations with patients across phone calls and SMS is giving providers the ability to deliver the seamless, responsive access experience patients expect—while also improving their bottom line.”

In less than a year, Hello Patient has powered more than 100,000 phone calls and 300,000 patient conversations. By meeting patients where they are, the platform helps outpatient groups—from clinic groups like Revive Med Spa to national digital health companies like Octave Health—convert more inbound leads, improve retention, and reactivate patients, all while reducing administrative burden.

“We look for companies solving real operational bottlenecks in healthcare, and Hello Patient is tackling one of the biggest—the communication challenges between patients and providers,” said Jeremy Kaufmann, Partner at Scale Venture Partners. “Hello Patient stands out as the category-defining patient engagement platform, with an experienced team and early customer traction that prove AI can fix the access gap in healthcare.”

Cohen, who previously led consumer product and growth at Carbon Health, founded Hello Patient with the learnings after trying to automate calls and texts 4 years ago with call center software that just didn’t work. Patient engagement isn’t just about marketing—it’s about every touchpoint, from the first phone call to follow-up care. By combining multimodal communication (voice + SMS + chat) with proven consumer engagement principles, Hello Patient ensures no patient slips through the cracks.

Hello Patient is growing. For open roles or to schedule a tailored demo, visit www.hellopatient.com.

ABOUT HELLO PATIENT

Hello Patient is an AI-powered patient engagement platform that helps healthcare practices run leaner, grow faster, and deliver better care by handling end-to-end communications across voice, text, and chat. Founded in 2023, Hello Patient has already enabled hundreds of thousands of patient conversations, reducing no-shows and missed calls while improving patient access. Visit www.hellopatient.com.