Alvaria, a global leader in compliance-first customer engagement and outreach solutions, today announced significant momentum in the 12 months since launching the Alvaria Intelligence Platform (AIP). As the intelligent orchestration layer within complex ecosystems, AIP has quickly evolved into our unified platform strategy that now underpins enterprise-scale contact center deployments—supporting multi-channel outreach and resulting inbound interactions, enabling compliance automation, data analytics, and advanced AI capabilities.

Throughout this inaugural year, we have undertaken a comprehensive effort to unify the strongest architectural components and functionality from across our portfolio into the Alvaria Intelligence Platform. This foundational solution now powers our direct products and a rapidly expanding ecosystem of partner solutions and integrated capabilities. As a result of this work, more than 30 global organizations are now enabled, or in the process of deploying the platform, including a 2025 Gartner Magic Quadrant CCaaS Provider.

AIP: The Connective Tissue Inside Enterprise Contact Centers

AIP was designed to solve one of the largest challenges in the industry: connecting disconnected applications, data sources, and engagement tools into a single, intelligent system. Over the past year, AIP has evolved into:

• The intelligent orchestration layer that unifies outbound engagement, inbound interactions, compliance, analytics, and AI
• The flexible connector platform that ties together enterprise infrastructure, CCaaS providers, hyperscalers, and AI applications
• The open, vendor-agnostic engine that allows organizations to bring their own AI, reporting, and agent experiences as they see fit
• The modernization framework that lets enterprises adopt new technologies without disruption or vendor lock-in

“Enterprises don’t need more systems—they need intelligence that connects the ones they already rely on. Software represents only 3–5% of a contact center’s cost structure; the remaining 95% sits in labor, telecommunications, operations, and overhead. AIP is designed to impact that 95% while ensuring every outreach remains compliant. By automating manual work, orchestrating interactions intelligently, and improving agent performance, we help organizations reduce their largest cost centers and modernize without disruption. AIP gives enterprises the flexibility, openness, and real-time intelligence to reach out right—at the right time, with the right message, and with total confidence.”

— Michael Judd, Chief Executive Officer, Alvaria

Expanded Partnerships Across the Ecosystem

Over the past year, Alvaria has advanced the platform, not only through a series of category-defining partnerships, but also through our own efforts towards an enhanced data and orchestration layer, that significantly strengthen the AIP ecosystem—extending its reach, deepening its intelligence, and expanding the capabilities available to large-scale customer engagement operations.

Zoom

Alvaria expanded its partnership with Zoom to bring AIP’s enterprise-grade outbound, predictive dialing, and global compliance capabilities into Zoom Contact Center. The combined solution pairs Zoom’s intuitive agent experience with AIP’s high-performance, regulation-ready outreach engine—enabling large, regulated organizations to scale proactive engagement with confidence.

ASAPP

Alvaria expanded its partnership with ASAPP to extend AIP’s native AI capabilities across transcription, summarization, and future generative agent experiences. Through this collaboration, organizations gain real-time transcription, auto-summaries, and faster after-call work—boosting accuracy, reducing operational effort, and improving agent performance. The partnership also supports human-controlled automation in regulated industries, enabling AI-driven workflows while maintaining compliance oversight. With a clear path to integrated generative agents and simplified procurement through Alvaria, ASAPP strengthens AIP’s role as the modern, compliant foundation for AI-enabled customer engagement.

SuccessKPI

Alvaria established a technology partnership with SuccessKPI to bring real-time AI insights, guided workflows, and supervisor intelligence directly into AIP. Together, the companies deliver a unified command center for intelligent and compliant customer engagement, helping enterprises reduce AHT, improve CSAT, strengthen compliance performance, lower agent attrition, and increase right-party contact rates. The combined capabilities provide actionable intelligence across every interaction, supporting safer, faster, and more effective customer engagement operations.

Intradiem

Alvaria advanced its partnership with Intradiem, integrating real-time automation and optimization capabilities that extend AIP’s ability to improve agent productivity and operational efficiency. Intradiem provides intelligent workload balancing, schedule and adherence optimization, micro-coaching, and off-phone automation—reducing wasted labor costs while supporting agent wellness through smart break management and burnout prevention. With broad compatibility across major ACDs, existing Alvaria platforms, and planned CX integrations, Intradiem reinforces Alvaria’s modernization strategy and offers customers simplified procurement and support through Alvaria.

AIP: Positioned for the Next Era of Enterprise CX

As AIP continues to evolve, Alvaria is extending its platform to support a full-stack outbound and inbound environment that can be delivered directly or white-labeled through partners. With enriched data architecture, deeper APIs, and increasing cloud-native scale, AIP is becoming the orchestration engine for enterprise modernization journeys worldwide.

“We believe every contact center needs scalable, compliant proactive engagement. The AIP architecture makes it easier for organizations to operationalize that vision across their environment. Enterprises are choosing Alvaria because proactive engagement is the future of customer experience, and AIP is purpose-built to power that future—Chris Botting, Chief Product Officer.

About Alvaria

Alvaria is a global leader of enterprise contact center infrastructure software, recognized for its leadership in compliance-first outbound and inbound communications and intelligent orchestration. The Alvaria Intelligence Platform (AIP) unifies open data architecture, modern orchestration, and vertical-specific compliance applications to transform how enterprises and partners connect technologies across their ecosystems. Through real-time APIs, a collaborative data canvas, and vendor-agnostic deployment models, AIP acts as the connective tissue between enterprise infrastructure and digital engagement platforms — enabling clients to bring their own AI, analytics, and user experiences to life. Alongside AIP, Alvaria continues to deliver and support a portfolio of proven contact center solutions trusted by some of the world’s most highly regulated and customer-focused enterprises. Together, these offerings empower organizations to modernize, automate, and scale with confidence.

For more information, visit www.alvaria.com.

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