University of Phoenix Launches New Career-Focused Skill Pathways in Customer Service

Innovative online modules designed to enhance customer service skills and team performance

In celebration of Customer Service Week, October 7-11, University of Phoenix is pleased to announce the launch of new career-focused skill pathways in customer service through its Professional Development Skills Center.

According to the World Economic Forum’s Future of Jobs Report 2023, “service orientation and customer service” ranks as the 13th highest in-demand core skill, with nearly 35% of organizations considering it essential to their workforce. Furthermore, 54.8% of organizations believe its importance is increasing, making it the 12th highest priority for skill training and a key component in reskilling and upskilling strategies from 2023 to 2027.

“Our new customer service skill pathways provide businesses with the tools they need to support exceptional service, enhance team performance and develop a customer-first culture that helps drive long-term success,” shared Director of Educational Programs Development for University of Phoenix, Dr. Molly Gonzales, M.Ed., Ed.D. “In today’s rapidly evolving job market, customer service skills are important for workforce development, and we’re proud to offer engaging learning experiences that help employees master this important skill set.”

Features of the New Pathways Include:

• Developing Effective Customer Service for Business
• Creating Positive Customer Experiences
• Managing Customer Service Teams

Professional Development skill modules are available online through University of Phoenix’s innovative learning platform, allowing busy working adult learners to access the training conveniently and at their own pace. Participants will receive certificates of completion from University of Phoenix.

These pathways are designed to help businesses by:

• Enhancing customer satisfaction and loyalty by evaluating customer needs, managing expectations, and delivering exceptional service.
• Fostering a customer-centric culture by applying practical strategies to lead customer service teams and enhance their performance.
• Improving communication and expectation management by aligning service delivery with customer needs and ensuring realistic expectations are set.

Additionally, businesses can track and recognize employee development through comprehensive skill modules. Employees can start learning, track progress, earn badges, and complete their skill pathway in about 4 hours. Access to the pathway is available for 1 year.

Learn more here about Professional Development online training at University of Phoenix .

About University of Phoenix

University of Phoenix innovates to help working adults enhance their careers and develop skills in a rapidly changing world. Flexible schedules, relevant courses, interactive learning, skills-mapped curriculum for our bachelor’s and master’s degree programs and a Career Services for Life® commitment help students more effectively pursue career and personal aspirations while balancing their busy lives. For more information, visit phoenix.edu/blog.html.

About University of Phoenix Workforce Solutions

University of Phoenix Workforce Solutions helps organizations address critical skills gaps, engage workforces, and support talent agility. Workforce Solutions provides adaptable skills solutions, including shared education savings, to enable continuous skill building and a Professional Development Skills Center to help motivate and engage employees. Backed by decades of experience in online adult learning, Workforce Solutions leverages adaptable skills solutions to help unleash the full skills potential of an organization to meet the demands of the changing workplace. This includes support and services to build a skills-centric foundation and support employee success. Learn more at phoenix.edu/workforce-solutions.

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