NTT DATA Business Solutions Launches Innovative Customer Success Program to Elevate Client Experience

CINCINNATI, OH / ACCESS Newswire / May 22, 2025 / NTT DATA Business Solutions, a global digital business and IT services leader, is thrilled to announce the launch of its groundbreaking Customer Success Program in North America. This bold initiative is designed to enhance client engagement, drive satisfaction, and long-term success. It also reaffirms NTT DATA Business Solutions' unwavering commitment to empowering its customers and helping ensure they achieve the best possible results with SAP products and NTT DATA Business Solutions.

"At NTT DATA Business Solutions, we don't just provide solutions-we build partnerships," said Traci Gearhart, VP of Customer Success for NTT DATA Business Solutions. "Our new Customer Success Program is a game-changer, giving our customers the tools, support, and guidance they need to maximize value and drive their business forward."

A New Era of Customer Success
With the launch of this program, customers can expect a more personalized, proactive, and results-driven approach to their journey with NTT DATA Business Solutions and SAP. Key features include:

• Dedicated Success Managers - Customers will be paired with a dedicated success manager to provide tailored strategies and ongoing support.

• Customized Growth Plans - Insights-driven recommendations to help customers optimize their use of SAP solutions and NTT DATA Business Solutions services and achieve their specific goals.

• Value Realization - Leveraging best practices from SAP, proactively optimize and track key value indicators across the customer's SAP cloud landscape.

• Exclusive Educational Resources - Customers will gain access to training sessions, webinars, and a knowledgebase filled with best practices.

• Priority Support & Faster Resolutions - A streamlined support system helps ensure quicker response times and solutions that keep businesses moving forward.

A Partnership Built for Innovation
NTT DATA Business Solutions and SAP have a long-standing global partnership. This collaboration sets the stage for customer innovation, empowerment, and a powerful impact on their businesses.

"NTT DATA Business Solutions has built the foundation for a world class customer success practice that can help our customers experience more value-based interactions and help deliver more strategic business outcomes, faster rates of innovation and higher levels of return on their investment in SAP solutions," said Paulo Vallejo, NTT DATA Business Solutions' Partner Customer Success Manager at SAP.

A Transformational Impact
With this initiative, NTT DATA Business Solutions is set to redefine customer relationships. Clients can expect increased efficiency, greater return on investment, and an even higher level of service that anticipates their needs before they arise.

"This program is not just an upgrade, it's a transformational shift in how we support and grow with our customers," added Jeff Scariano, CEO U.S., NTT DATA Business Solutions, "It is our mission to continuously improve how we help our customers grow their people, profits, and revenue. This program is a major step forward."

For more information visit nttdata-solutions.com.

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About NTT DATA Business Solutions
NTT DATA Business Solutions is a leading global IT service provider focused on SAP with a powerful ecosystem of partners. With more than 35 years of in-depth experience, we enable companies worldwide to become Intelligent Enterprises. We deliver end-to-end solutions that accelerate sustainable growth and success - from strategic consulting and implementation to managed services and beyond. As a global strategic SAP partner, we drive innovation and leverage the latest technologies to support our customers individually and across all industries. Our more than 16,000 dedicated employees in over 30 countries work passionately every day to make it happen.

NTT DATA Business Solutions is part of NTT DATA, a $30+ billion trusted global innovator of business and technology services headquartered in Tokyo. As One NTT DATA we serve 75% of the Fortune Global 100 and are committed to helping customers innovate, optimize and transform for long-term success. NTT DATA is part of NTT Group.

SOURCE: NTT DATA Business Solutions