BASIS OF PRESENTATION
|
This report covers the results of Lloyds Banking Group plc together with its subsidiaries (the Group) for the nine months ended 30 September 2014.
|
Statutory basis
Statutory information is set out on pages 10 and 11. However, a number of factors have had a significant effect on the comparability of the Group’s financial position and results. As a result, comparison on a statutory basis of the 2014 results with 2013 is of limited benefit.
|
Underlying basis
In order to present a more meaningful view of business performance, the results are presented on an underlying basis. The following items are excluded from underlying profit:
– the amortisation of purchased intangible assets and the unwind of acquisition-related fair value adjustments;
– the effects of certain asset sales and other items;
– volatility relating to the insurance business and insurance gross up;
– Simplification costs, TSB build and dual running costs;
– payment protection insurance and other regulatory provisions; and
– certain past service pensions items in respect of the Group’s defined benefit pension schemes.
|
Unless otherwise stated, income statement commentaries throughout this document compare the nine months ended 30 September 2014 to the nine months ended 30 September 2013, and the balance sheet analysis compares the Group balance sheet as at 30 September 2014 to the Group balance sheet as at 31 December 2013.
TSB
The Group’s consolidated results and balance sheet include TSB. Any TSB disclosures in the document are presented on a Lloyds Banking Group basis and may differ to the equivalent figures disclosed in the TSB
results release.
|
·
|
Lending growth in key customer segments, and deposit growth in relationship brands
|
·
|
Further TSB divestment of 11.5 per cent in the third quarter with shareholding now reduced to 50 per cent
|
·
|
Run-off assets reduced by £10.6 billion to £22.7 billion and international presence reduced to seven countries
|
·
|
Capital position further strengthened: fully loaded CET1 ratio of 12.0 per cent (30 June 2014: 11.1 per cent fully loaded; 31 Dec 2013: 10.3 per cent pro forma) and transitional total capital ratio of 21.0 per cent
|
·
|
Fully loaded Basel III leverage ratio of 4.7 per cent (30 June 2014: 4.5 per cent fully loaded; 31 Dec 2013: 3.8 per cent pro forma)
|
·
|
Underlying profit increased 35 per cent to £5,974 million
|
·
|
Return on risk-weighted assets increased to 3.05 per cent (first nine months of 2013: 2.01 per cent)
|
·
|
Income of £13,898 million, up 3 per cent excluding St. James’s Place effects in 2013
|
–
|
Net interest income up 11 per cent, driven by margin improvement to 2.44 per cent
|
–
|
Other income down 8 per cent given disposals and a challenging operating environment
|
·
|
Underlying costs down 6 per cent and down 3 per cent to £6,907 million including FSCS timing effects
|
·
|
Impairment charge reduced 59 per cent to £1,017 million; asset quality ratio improved 36 basis points to 0.27 per cent
|
·
|
Statutory profit before tax of £1,614 million (first nine months of 2013: £1,694 million)
|
·
|
Additional £900 million provision for PPI in the third quarter
|
·
|
Statutory profit after tax of £1,392 million (first nine months of 2013: £280 million)
|
·
|
Tangible net asset value per share increased to 51.8p (30 June 2014: 49.4p, 31 Dec 2013: 48.5p), driven by underlying profitability
|
·
|
2014 full year asset quality ratio now expected to be around 30 basis points; guidance previously around 35 basis points for the full year
|
·
|
Other guidance reconfirmed
|
–
|
2014 full year net interest margin expected to be around 2.45 per cent
|
–
|
Run-off assets expected to be less than £20 billion by the end of 2014
|
–
|
Full year statutory profit to be significantly ahead of first half
|
·
|
Ongoing discussions with the PRA regarding the resumption of dividends
|
Nine
months
ended
30 Sept
2014
|
Nine
months
ended
30 Sept
2013
|
Change
|
Three
months
ended
30 Sept
2014
|
Three
months
ended
30 Sept
2013
|
Change
|
|||||||
£ million
|
£ million
|
%
|
£ million
|
£ million
|
%
|
|||||||
Net interest income
|
8,838
|
7,967
|
11
|
3,034
|
2,761
|
10
|
||||||
Other income
|
5,060
|
6,052
|
(16)
|
1,612
|
1,794
|
(10)
|
||||||
Total income
|
13,898
|
14,019
|
(1)
|
4,646
|
4,555
|
2
|
||||||
Total costs
|
(6,907)
|
(7,110)
|
3
|
(2,232)
|
(2,361)
|
5
|
||||||
Impairment
|
(1,017)
|
(2,483)
|
59
|
(259)
|
(670)
|
61
|
||||||
Underlying profit
|
5,974
|
4,426
|
35
|
2,155
|
1,524
|
41
|
||||||
Asset sales and other items
|
(1,753)
|
188
|
(186)
|
(709)
|
||||||||
Simplification and TSB costs
|
(1,064)
|
(1,194)
|
(236)
|
(408)
|
||||||||
Legacy items
|
(2,000)
|
(1,325)
|
(900)
|
(750)
|
||||||||
Other items
|
457
|
(401)
|
(82)
|
(97)
|
||||||||
Profit (loss) before tax – statutory
|
1,614
|
1,694
|
(5)
|
751
|
(440)
|
|||||||
Taxation
|
(222)
|
(1,414)
|
(58)
|
(858)
|
||||||||
Profit (loss) for the period
|
1,392
|
280
|
693
|
(1,298)
|
||||||||
Earnings (loss) per share1
|
1.7p
|
0.4p
|
1.3p
|
0.9p
|
(1.8)p
|
2.7p
|
||||||
Banking net interest margin
|
2.44%
|
2.06%
|
38bp
|
2.51%
|
2.17%
|
34bp
|
||||||
Average interest-earning banking assets
|
£486.4bn
|
£513.9bn
|
(5)
|
£481.8bn
|
£507.9bn
|
(5)
|
||||||
Cost:income ratio2
|
49.7%
|
52.5%
|
(2.8)pp
|
48.0%
|
52.0%
|
(4.0)pp
|
||||||
Asset quality ratio
|
0.27%
|
0.63%
|
(36)bp
|
0.20%
|
0.51%
|
(31)bp
|
||||||
Return on risk-weighted assets
|
3.05%
|
2.01%
|
104bp
|
3.37%
|
2.14%
|
123bp
|
At
30 Sept
2014
|
At
31 Dec
2013
|
Change
%
|
||||
Loans and advances to customers3
|
£486.3bn
|
£495.2bn
|
(2)
|
|||
Loans and advances to customers excluding TSB, run-off and closed portfolios3
|
£408.9bn
|
£404.9bn
|
1
|
|||
Customer deposits4
|
£445.4bn
|
£438.3bn
|
2
|
|||
Loan to deposit ratio
|
109%
|
113%
|
(4)pp
|
|||
Total assets
|
£856.4bn
|
£847.0bn
|
1
|
|||
Run-off assets
|
£22.7bn
|
£33.3bn
|
(32)
|
|||
Wholesale funding
|
£119.6bn
|
£137.6bn
|
(13)
|
|||
Wholesale funding <1 year maturity
|
£45.2bn
|
£44.2bn
|
2
|
|||
PRA transitional common equity tier 1 ratio5,6
|
12.0%
|
10.3%
|
1.7pp
|
|||
PRA transitional total capital ratio5,6
|
21.0%
|
18.8%
|
2.2pp
|
|||
Fully loaded risk-weighted assets6
|
£249.6bn
|
£271.9bn
|
(8)
|
|||
Fully loaded common equity tier 1 ratio6
|
12.0%
|
10.3%
|
1.7pp
|
|||
Fully loaded Basel III leverage ratio6,7
|
4.7%
|
3.8%
|
0.9pp
|
|||
Net tangible assets per share
|
51.8p
|
48.5p
|
3.3p
|
1
|
Earnings per share has been calculated after recognising the coupon on the Additional Tier 1 securities.
|
2
|
Excluding impact of St. James’s Place.
|
3
|
Excludes reverse repos of £6.4 billion (31 December 2013: £0.1 billion).
|
4
|
Excludes repos of £nil (31 December 2013: £3.0 billion).
|
5
|
31 December 2013 comparatives reflect PRA transitional rules as at 1 January 2014.
|
6
|
31 December 2013 ratios and risk-weighted assets were reported on a pro forma basis and included the benefit of the sales of Heidelberger Leben, Scottish Widows Investment Partnership and the Group’s 50 per cent stake in Sainsbury’s Bank.
|
7
|
Following PRA guidance, calculated in accordance with the January 2014 revised Basel III leverage ratio framework.
|
Nine
months
ended
30 Sept
2014
|
Nine
months
ended
30 Sept
2013
|
Change
|
||||
£ million
|
£ million
|
%
|
||||
Net interest income
|
8,838
|
7,966
|
11
|
|||
Other income
|
5,060
|
5,505
|
(8)
|
|||
Total underlying income excluding St. James’s Place
|
13,898
|
13,471
|
3
|
|||
St. James’s Place
|
−
|
548
|
||||
Total income
|
13,898
|
14,019
|
(1)
|
|||
Banking net interest margin
|
2.44%
|
2.06%
|
38bp
|
|||
Average interest-earning banking assets
|
£486.4bn
|
£513.9bn
|
(5)
|
|||
Loan to deposit ratio
|
109%
|
114%
|
(5)pp
|
Nine
months
ended
30 Sept
2014
|
Nine
months
ended
30 Sept
2013
|
Change
|
||||
£ million
|
£ million
|
%
|
||||
Total costs
|
6,907
|
7,110
|
3
|
|||
Cost:income ratio1
|
49.7%
|
52.5%
|
(2.8)pp
|
|||
Simplification savings annual run-rate
|
1,901
|
1,315
|
45
|
1
|
Excluding impact of St. James’s Place.
|
Nine
months
ended
30 Sept
2014
|
Nine
months
ended
30 Sept
2013
|
Change
|
||||
£ million
|
£ million
|
%
|
||||
Total impairment charge
|
1,017
|
2,483
|
59
|
|||
Asset quality ratio
|
0.27%
|
0.63%
|
(36)bp
|
|||
At
30 Sept
2014
|
At
31 Dec
2013
|
|||||
%
|
%
|
|||||
Impaired loans as a % of closing advances
|
4.5%
|
6.3%
|
(1.8)pp
|
|||
Provisions as a % of impaired loans
|
56.6%
|
50.1%
|
6.5pp
|
Nine months ended
30 Sept
2014
|
Nine
months ended
30 Sept
2013
|
|||
£ million
|
£ million
|
|||
Underlying profit
|
5,974
|
4,426
|
||
Asset sales and other items:
|
||||
Asset sales
|
79
|
(637)
|
||
Sale of government securities
|
−
|
786
|
||
Liability management
|
(1,378)
|
(97)
|
||
Own debt volatility
|
264
|
(167)
|
||
Other volatile items
|
(50)
|
(243)
|
||
Volatility arising in insurance businesses
|
(197)
|
637
|
||
Fair value unwind
|
(471)
|
(91)
|
||
(1,753)
|
188
|
|||
Simplification and TSB costs:
|
||||
Simplification costs
|
(650)
|
(608)
|
||
TSB build and dual running costs
|
(414)
|
(586)
|
||
(1,064)
|
(1,194)
|
|||
Legacy items:
|
||||
Payment Protection Insurance provision
|
(1,500)
|
(1,250)
|
||
Other regulatory provisions
|
(500)
|
(75)
|
||
(2,000)
|
(1,325)
|
|||
Other items:
|
||||
Past service pension credit (charge)
|
710
|
(104)
|
||
Amortisation of purchased intangibles
|
(253)
|
(297)
|
||
457
|
(401)
|
|||
Profit before tax – statutory
|
1,614
|
1,694
|
||
Taxation
|
(222)
|
(1,414)
|
||
Profit for the period
|
1,392
|
280
|
||
Earnings per share
|
1.7p
|
0.4p
|
At
30 Sept
2014
|
At
31 Dec
2013
|
Change
%
|
||||
Fully loaded1
|
||||||
Common equity tier 1 capital ratio
|
12.0%
|
10.3%
|
1.7pp
|
|||
Total capital ratio
|
18.1%
|
15.5%
|
2.6pp
|
|||
Basel III leverage ratio2
|
4.7%
|
3.8%
|
0.9pp
|
|||
Risk-weighted assets
|
£249.6bn
|
£271.9bn
|
(8)
|
|||
PRA transitional1
|
||||||
Common equity tier 1 capital ratio3
|
12.0%
|
10.3%
|
1.7pp
|
|||
Tier 1 capital ratio3
|
15.6%
|
11.7%
|
3.9pp
|
|||
Total capital ratio3
|
21.0%
|
18.8%
|
2.2pp
|
|||
Risk-weighted assets3
|
£249.6bn
|
£272.6bn
|
(8)
|
|||
Shareholders’ equity
|
£41.2bn
|
£39.0bn
|
6
|
1
|
31 December 2013 ratios and risk-weighted assets were reported on a pro forma basis and included the benefit of the sales of Heidelberger Leben, Scottish Widows Investment Partnership and the Group’s 50 per cent stake in Sainsbury’s Bank.
|
2
|
Following PRA guidance, calculated in accordance with the January 2014 revised Basel III leverage ratio framework. The European Commission has recently finalised its proposals to amend the CRD IV rules on the calculation of the leverage ratio in order to align with its interpretation of the revised Basel III leverage ratio framework. The Group considers there to be minimal difference between the Commission’s final proposals and the revised Basel III leverage ratio framework.
|
3
|
31 December 2013 comparatives reflect PRA transitional rules as at 1 January 2014.
|
At
30 Sept
2014
|
At
31 Dec
2013
|
Change
|
||||
£bn
|
£bn
|
%
|
||||
Loans and advances to customers1
|
£486.3bn
|
£495.2bn
|
(2)
|
|||
Loans and advances to customers excluding TSB, run-off and closed portfolios1
|
£408.9bn
|
£404.9bn
|
1
|
|||
Run-off assets
|
£22.7bn
|
£33.3bn
|
(32)
|
|||
Non-retail run-off assets
|
£15.9bn
|
£25.0bn
|
(36)
|
|||
Funded assets
|
£503.2bn
|
£510.2bn
|
(1)
|
|||
Customer deposits2
|
£445.4bn
|
£438.3bn
|
2
|
|||
Wholesale funding
|
£119.6bn
|
£137.6bn
|
(13)
|
|||
Wholesale funding <1 year maturity
|
£45.2bn
|
£44.2bn
|
2
|
|||
Of which money-market funding <1 year maturity3
|
£19.3bn
|
£21.3bn
|
(9)
|
|||
Loan to deposit ratio
|
109%
|
113%
|
(4)pp
|
|||
Primary liquid assets4
|
£95.3bn
|
£89.3bn
|
7
|
1
|
Excludes reverse repos of £6.4 billion (31 December 2013: £0.1 billion).
|
2
|
Excludes repos of £nil (31 December 2013: £3.0 billion).
|
3
|
Excludes balances relating to margins of £2.3 billion (31 December 2013: £2.3 billion) and settlement accounts of £1.3 billion (31 December 2013: £1.3 billion).
|
4
|
Includes off-balance sheet liquid assets; includes TSB £3.6 billion (31 December 2013: £nil).
|
Nine
months ended
30 Sept
2014
|
Nine
months ended
30 Sept
2013
|
|||
£ million
|
£ million
|
|||
Interest and similar income
|
14,492
|
15,961
|
||
Interest and similar expense
|
(6,402)
|
(10,989)
|
||
Net interest income
|
8,090
|
4,972
|
||
Fee and commission income
|
2,771
|
3,209
|
||
Fee and commission expense
|
(937)
|
(1,025)
|
||
Net fee and commission income
|
1,834
|
2,184
|
||
Net trading income
|
6,620
|
14,657
|
||
Insurance premium income
|
5,125
|
6,240
|
||
Other operating income
|
(126)
|
2,647
|
||
Other income
|
13,453
|
25,728
|
||
Total income
|
21,543
|
30,700
|
||
Insurance claims
|
(9,386)
|
(16,496)
|
||
Total income, net of insurance claims
|
12,157
|
14,204
|
||
Regulatory provisions
|
(2,000)
|
(1,325)
|
||
Other operating expenses
|
(7,677)
|
(8,892)
|
||
Total operating expenses
|
(9,677)
|
(10,217)
|
||
Trading surplus
|
2,480
|
3,987
|
||
Impairment
|
(866)
|
(2,293)
|
||
Profit before tax
|
1,614
|
1,694
|
||
Taxation
|
(222)
|
(1,414)
|
||
Profit for the period
|
1,392
|
280
|
||
Profit attributable to ordinary shareholders
|
1,144
|
256
|
||
Profit attributable to other equity holders1
|
189
|
−
|
||
Profit attributable to equity holders
|
1,333
|
256
|
||
Profit attributable to non-controlling interests
|
59
|
24
|
||
Profit for the period
|
1,392
|
280
|
||
Basic earnings per share
|
1.7p
|
0.4p
|
||
Diluted earnings per share
|
1.6p
|
0.4p
|
1
|
The profit after tax attributable to other equity holders of £189 million (nine months to 30 September 2013: £nil) is offset in reserves by a tax credit attributable to ordinary shareholders of £46 million.
|
At
30 Sept
2014
|
At
31 Dec
2013
|
|||
£ million
|
£ million
|
|||
Assets
|
||||
Cash and balances at central banks
|
46,991
|
49,915
|
||
Trading and other financial assets at fair value through profit or loss
|
153,654
|
142,683
|
||
Derivative financial instruments
|
32,715
|
33,125
|
||
Loans and receivables:
|
||||
Loans and advances to banks
|
21,401
|
25,365
|
||
Loans and advances to customers
|
492,744
|
495,281
|
||
Debt securities
|
1,292
|
1,355
|
||
515,437
|
522,001
|
|||
Available-for-sale financial assets
|
52,594
|
43,976
|
||
Other assets
|
54,974
|
55,330
|
||
Total assets
|
856,365
|
847,030
|
Liabilities
|
||||
Deposits from banks
|
11,154
|
13,982
|
||
Customer deposits
|
445,389
|
441,311
|
||
Trading and other financial liabilities at fair value through profit or loss
|
66,175
|
43,625
|
||
Derivative financial instruments
|
30,741
|
30,464
|
||
Debt securities in issue
|
79,345
|
87,102
|
||
Liabilities arising from insurance and investment contracts
|
112,621
|
110,758
|
||
Subordinated liabilities
|
25,220
|
32,312
|
||
Other liabilities
|
38,018
|
48,140
|
||
Total liabilities
|
808,663
|
807,694
|
||
Shareholders’ equity
|
41,179
|
38,989
|
||
Other equity instruments
|
5,329
|
−
|
||
Non-controlling interests
|
1,194
|
347
|
||
Total equity
|
47,702
|
39,336
|
||
Total equity and liabilities
|
856,365
|
847,030
|
Removal of:
|
|||||||||||||||
Nine months to 30 September 2014
|
Lloyds
Banking
Group
statutory
|
Acquisition
related and
other items1
|
Volatility
relating to the
insurance
business
|
Insurance
gross up
|
Legal and
regulatory
provisions2
|
Fair value
unwind
|
Underlying
basis
|
||||||||
£m
|
£m
|
£m
|
£m
|
£m
|
£m
|
£m
|
|||||||||
Net interest income
|
8,090
|
5
|
−
|
278
|
−
|
465
|
8,838
|
||||||||
Other income, net of insurance claims
|
4,067
|
1,071
|
197
|
(372)
|
−
|
97
|
5,060
|
||||||||
Total income
|
12,157
|
1,076
|
197
|
(94)
|
−
|
562
|
13,898
|
||||||||
Operating expenses3
|
(9,677)
|
646
|
−
|
94
|
2,000
|
30
|
(6,907)
|
||||||||
Impairment
|
(866)
|
(30)
|
−
|
−
|
−
|
(121)
|
(1,017)
|
||||||||
Profit before tax
|
1,614
|
1,692
|
197
|
−
|
2,000
|
471
|
5,974
|
Removal of:
|
|||||||||||||||
Nine months to 30 September 2013
|
Lloyds
Banking
Group
statutory
|
Acquisition
related and
other items4
|
Volatility
relating to the
insurance
business
|
Insurance
gross up
|
Legal and
regulatory
provisions2
|
Fair value
unwind
|
Underlying
basis
|
||||||||
£m
|
£m
|
£m
|
£m
|
£m
|
£m
|
£m
|
|||||||||
Net interest income
|
4,972
|
(16)
|
5
|
2,576
|
−
|
430
|
7,967
|
||||||||
Other income, net of insurance claims
|
9,232
|
112
|
(642)
|
(2,699)
|
−
|
49
|
6,052
|
||||||||
Total income
|
14,204
|
96
|
(637)
|
(123)
|
−
|
479
|
14,019
|
||||||||
Operating expenses3
|
(10,217)
|
1,618
|
−
|
123
|
1,325
|
41
|
(7,110)
|
||||||||
Impairment
|
(2,293)
|
239
|
−
|
−
|
−
|
(429)
|
(2,483)
|
||||||||
Profit (loss) before tax
|
1,694
|
1,953
|
(637)
|
−
|
1,325
|
91
|
4,426
|
1
|
Comprises the effects of asset sales (gain of £79 million), volatile items (gain of £214 million), liability management (loss of £1,378 million), Simplification costs related to severance, IT and business costs of implementation (£650 million), TSB costs (£414 million), the past service pensions credit (£710 million) and the amortisation of purchased intangibles (£253 million).
|
2
|
Comprises the payment protection insurance provision (nine months to 30 September 2014: £1,500 million; nine months to 30 September 2013: £1,250 million) and other regulatory provisions (nine months to 30 September 2014: £500 million; nine months to 30 September 2013: £75 million).
|
3
|
On an underlying basis, this is described as total costs.
|
4
|
Comprises the effects of asset sales (gain of £149 million), volatile items (loss of £410 million), liability management (loss of £97 million), Simplification costs related to severance, IT and business costs of implementation (£608 million), TSB costs (£586 million), the past service pensions charge (£104 million) and the amortisation of purchased intangibles (£297 million).
|
Quarter
ended
30 Sept
2014
|
Quarter
ended
30 June
2014
|
Quarter
ended
31 Mar
2014
|
||||
£m
|
£m
|
£m
|
||||
Net interest income
|
3,034
|
2,993
|
2,811
|
|||
Other income
|
1,612
|
1,730
|
1,718
|
|||
Total income
|
4,646
|
4,723
|
4,529
|
|||
Total costs
|
(2,232)
|
(2,377)
|
(2,298)
|
|||
Impairment
|
(259)
|
(327)
|
(431)
|
|||
Underlying profit
|
2,155
|
2,019
|
1,800
|
|||
Asset sales and other items
|
(186)
|
(1,687)
|
120
|
|||
Simplification and TSB costs
|
(236)
|
(362)
|
(466)
|
|||
Legacy provisions
|
(900)
|
(1,100)
|
−
|
|||
Other items
|
(82)
|
624
|
(85)
|
|||
Statutory profit (loss)
|
751
|
(506)
|
1,369
|
|||
Banking net interest margin
|
2.51%
|
2.48%
|
2.32%
|
|||
Asset quality ratio
|
0.20%
|
0.26%
|
0.35%
|
|||
Return on risk-weighted assets
|
3.37%
|
3.09%
|
2.71%
|
|||
Cost:income ratio
|
48.0%
|
50.3%
|
50.7%
|
Quarter
ended
31 Dec
2013
|
Quarter
ended
30 Sept
2013
|
Quarter
ended
30 June
2013
|
Quarter
ended
31 Mar
2013
|
|||||
£m
|
£m
|
£m
|
£m
|
|||||
Net interest income
|
2,918
|
2,761
|
2,653
|
2,552
|
||||
Other income
|
1,754
|
1,776
|
1,872
|
1,857
|
||||
St. James’s Place
|
114
|
18
|
50
|
480
|
||||
Total income
|
4,786
|
4,555
|
4,575
|
4,889
|
||||
Total costs
|
(2,525)
|
(2,361)
|
(2,341)
|
(2,408)
|
||||
Impairment
|
(521)
|
(670)
|
(811)
|
(1,002)
|
||||
Underlying profit
|
1,740
|
1,524
|
1,423
|
1,479
|
||||
Asset sales and other items
|
(468)
|
(709)
|
(176)
|
1,073
|
||||
Simplification and TSB costs
|
(323)
|
(408)
|
(377)
|
(409)
|
||||
Legacy provisions
|
(2,130)
|
(750)
|
(575)
|
−
|
||||
Other items
|
(98)
|
(97)
|
(201)
|
(103)
|
||||
Statutory (loss) profit
|
(1,279)
|
(440)
|
94
|
2,040
|
||||
Banking net interest margin
|
2.29%
|
2.17%
|
2.06%
|
1.96%
|
||||
Asset quality ratio
|
0.40%
|
0.51%
|
0.57%
|
0.80%
|
||||
Return on risk-weighted assets
|
2.55%
|
2.14%
|
1.93%
|
1.96%
|
||||
Cost:income ratio1
|
54.0%
|
52.0%
|
51.7%
|
53.6%
|
1
|
Excluding impact of St. James’s Place.
|