SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 6-K
Report of Foreign Private Issuer
Pursuant to Rule 13a-16 or 15d-16
of the Securities Exchange Act of 1934
For the month of September 2003
RYANAIR HOLDINGS PLC
(Translation of registrant's name into English)
c/o Ryanair Ltd Corporate Head Office
Dublin Airport
County Dublin Ireland
(Address of principal executive offices)
Indicate by check mark whether the registrant files or will file annual
reports under cover Form 20-F or Form 40-F.
Form 20-F..X.. Form 40-F.....
Indicate by check mark whether the registrant by furnishing the information
contained in this Form is also thereby furnishing the information to the
Commission pursuant to Rule 12g3-2(b) under the Securities Exchange
Act of 1934.
Yes ..... No ..X..
If "Yes" is marked, indicate below the file number assigned to the registrant
in connection with Rule 12g3-2(b): 82- ________
RYANAIR ANNOUNCES CUSTOMER SERVICE STATISTICS FOR AUGUST 2003
Ryanair, Europe's No.1 low fares airline, today (5 September 03) released its
customer service statistics for August 2003. Ryanair is committed to publishing
customer service statistics each month, unlike Aer Lingus, and these confirm
that Ryanair is also No. 1 for Customer Service.
-92% of all Ryanair's 14,784 flights during August arrived on time.
-Ryanair has set the standard as the No.1 on-time airline beating easyjet
every week this year and as the No. 1 airline for the fewest cancellations.
-Complaints registered at less than 1 (0.39) complaint per 1000
passengers.
-Mislaid baggage registered at less than 1 (0.72) mislaid bag per 1000
passengers.
Passenger Statistics - August 2002 2003
------------------------- ------ -------
On-time flights 70.5% 92%
------------------------- ------ -------
Complaints per 1000 pax 0.62 0.39
------------------------- ------ -------
Baggage complaints per 1000 pax 1.83 0.72
------------------------- ------ -------
Complaints answered within 7 days N/A 100%
------------------------- ------ -------
Ends 5th September 2003
For further information: Paul Fitzsimmons Pauline McAlester
Ryanair Murray Consultants
Tel: + 353 1 812 1228 Tel: + 353 1 4980300
Ryanair Monthly Statistics Compared with Association of European Airlines
The following averages are based on the Association of European Airlines monthly
performance statistics for our major competitors for July 2003 and figures
published on airline websites.
Ryanair No. 1 on time airline in Europe
Airline Ranking %
-------------- --------------- ---------
Ryanair 1 92.67
-------------- --------------- ---------
SAS 2 91.50
-------------- --------------- ---------
Lufthansa 3 86.20
-------------- --------------- ---------
British Airways 4 77.60
-------------- --------------- ---------
Iberia 5 82.30
-------------- --------------- ---------
Air France 6 78.80
-------------- --------------- ---------
Easyjet 7 75.50
-------------- --------------- ---------
Alitalia 8 72.20
-------------- --------------- ---------
Aer Lingus Not Published
-------------- -----------------------
% Flights
arriving within
15 minutes of
scheduled time
----------------------------------
Ryanair No. 1 airline for fewest lost bags
Airline Ranking Baggage lost per 1000 passengers
----------- ----------- ----------------
Ryanair 1 0.55
----------- ----------- ----------------
SAS 2 11.6
----------- ----------- ----------------
Iberia 3 11.9
----------- ----------- ----------------
Austrian 4 11.9
----------- ----------- ----------------
Lufthansa 5 14.9
----------- ----------- ----------------
Air France 6 19.6
----------- ----------- ----------------
Alitalia 7 21.0
----------- ----------- ----------------
British Airways 8 24.1
----------- ----------- ----------------
easyJet Not Published
----------- --------------------------
Aer Lingus Not Published
----------- --------------------------
Ryanair No. 1 airline for fewest cancellations
Airline Ranking % flights completed
----------- ----------- -----------------
Ryanair 1 99.24
----------- ----------- -----------------
Iberia 2 98.97
----------- ----------- -----------------
Lufthansa 3 98.91
----------- ----------- -----------------
SAS 4 98.84
----------- ----------- -----------------
Austrian 5 98.66
----------- ----------- -----------------
British Airways 6 98.54
----------- ----------- -----------------
Alitalia 7 98.30
----------- ----------- -----------------
Air France 8 97.93
----------- ----------- -----------------
easyJet Not Published
----------- --------------------------
Aer Lingus Not Published
----------- --------------------------
Source: AEA
Consumer
Reports January
- July 2003
-----------------------------------
Ryanair No. 1 in US Punctuality Comparison
Airline Ranking % punctuality
------------------ ------- -----------
Ryanair 1 92.67
------------------ ------- -----------
JetBlue 2 87.6
------------------ ------- -----------
Southwest 3 84
------------------ ------- -----------
Northwest 4 83.3
------------------ ------- -----------
Alaska 5 82.4
------------------ ------- -----------
America West 6 82.3
------------------ ------- -----------
United 7 81.1
------------------ ------- -----------
Continental 8 80.4
------------------ ------- -----------
Delta 9 79.8
------------------ ------- -----------
American Eagle 10 79.3
------------------ ------- -----------
American 11 76.4
------------------ ------- -----------
US Airways 12 74.2
------------------ ------- -----------
Source: US DOT
Consumer Report
for July 2003
--------------------------------
Ryanair beats easyJet every week on punctuality
Week Ending On Times
Ryanair easyJet Ryanair
Position
1. 06-Jan 81% 72% 1
2. 12-Jan 84% 76% 1
3. 19-Jan 93% 86% 1
4. 26-Jan 97% 88% 1
5. 02-Feb 81% 64% 1
6. 09 Feb 90% 63% 1
7. 16 Feb 89% 73% 1
8. 23-Feb 86% 72% 1
9. 02- Mar 91% 79% 1
10. 09-Mar 88% 81% 1
11. 16-Mar 94% 86% 1
12. 23-Mar 86% 82% 1
13. 30-Mar 93% 78% 1
14. 6-April 92% 68% 1
15. 13-Apr 95% 79% 1
16. 20-Apr 93% 78% 1
17. 27-Apr 97% 81% 1
18. 05 May 91% 75% 1
19. 11-May 94% 81% 1
20. 18-May 92% 70% 1
21. 25-May 91% NA 1
22. 1-Jun 90% 63% 1
23. 8-Jun 90% 62% 1
24. 15-Jun 95% 77% 1
25. 22-Jun 94% 74% 1
26. 29-Jun 92% 72% 1
27. 6-Jul 92% 67% 1
28. 13-Jul 96% 78% 1
29. 20-Jul 88% 71% 1
30. 27-Jul 94% 71% 1
31. 03-Aug 93% 75% 1
32. 10-Aug 89% 75% 1
33. 17-Aug 92% 74% 1
34. 24-Aug 95% 78% 1
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the
Registrant has duly caused this report to be signed on its behalf by the
undersigned, hereunto duly authorized.
RYANAIR HOLDINGS PLC
Date: 05 September 2003
By:___/s/ Howard Millar____
H Millar
Company Secretary & Finance Director